What to include
- Your talkstep account email
- Device, operating system and talkstep app version
- Screen, time and steps that reproduce the problem
- For purchase issues, product name and store order identifier — never send a card number or password
Email · info@rowanzone.co.kr
Subscriptions and refunds
Cancellation and refund requests are handled by Apple App Store or Google Play under the policy of the store where you purchased. You can also open the store subscription page from My → Manage subscriptions in the app.
Restore purchases
Sign in with the same store account and select Restore purchases on the Pass screen. If restoration fails, send your talkstep account email, product name and store order identifier.
AI feedback did not complete
Check your network and try again. When our error prevents analysis from completing, the related feedback credit should not be consumed. If it repeats, include the time and practice screen in your inquiry.
Delete account and data
Delete directly under My → Delete account. If you cannot access the app, use the email request on our account-deletion page.