ROWAN INTERACTIVE (“we,” “us,” or the “Operator”) operates the talkstep app and website (the “Service”). This policy explains how we process personal information.
1. Information we process
| Category | Information | Purpose |
|---|---|---|
| Account and profile | Email address, display name or nickname, sign-in provider, provider account identifier, native and learning languages, level and learning goal | Registration, authentication, account and learning settings |
| Learning and AI feedback | Progress, voice recordings, speech transcripts, scores, AI feedback, practice sentence and learning context | Recording, playback, synchronization, speech analysis and personalized feedback |
| Purchases and access | Store, product ID, transaction or order identifiers, purchase token, subscription status and expiration, entitlements and remaining credits | Purchase verification, subscription and entitlement delivery, restoration and fraud prevention |
| Support | Account email, inquiry subject and content, status and response | Customer support and dispute handling |
| Operations | IP address, access and request time, app, device and operating-system information, error and security logs | Reliability, security, abuse prevention and quality improvement |
We do not directly collect card or bank-account numbers. Apple App Store or Google Play processes payment. Our website currently does not use personalized advertising or cross-site tracking cookies.
2. How information is collected
- When you sign in with Apple or Google, configure a profile, practice, record audio, or request AI feedback
- When App Store or Google Play sends purchase-verification information
- When you contact in-app or email support
- When access, error, and security records are automatically generated during use
3. Retention and deletion
| Information | Retention |
|---|---|
| Account, profile, learning history, recordings and AI results | Until account deletion. Data connected to the server account is deleted when deletion completes. |
| Support records | As needed to resolve the request and disputes. In-app inquiries connected to the account are deleted with the account unless law requires longer retention. |
| Contract, payment and consumer-dispute records | For periods required by applicable law, including up to five years for contract or payment records and three years for consumer complaints where Korean e-commerce law applies. |
| Access logs | For security and legal compliance, normally three months. |
When retention ends, electronic records are securely deleted and paper records, if any, are destroyed. Information retained by law is segregated and used only for the required purpose.
4. Service providers and international transfers
The following providers may process information to deliver requested features. Information is transmitted over an encrypted network when the feature is used.
| Recipient and location | Information and purpose | Timing and retention |
|---|---|---|
| Google LLC United States and other Google operating locations | For Google sign-in: email, provider identifier and authentication data. For requested Gemini API feedback: voice recording, practice sentence and learning context to generate analysis | At sign-in or an AI-feedback request; retained under Google's API agreement, privacy policy and account settings |
| Apple Inc. United States and other Apple operating locations | Apple sign-in authentication and identifier; App Store purchase and subscription verification data | At sign-in, purchase or subscription update; retained under Apple policy and applicable law |
| Google LLC (Google Play) United States and other Google operating locations | Google Play product, order or transaction identifier, purchase token and subscription status | At purchase or subscription update; retained under Google Play policy and applicable law |
Your email address is not included in AI-feedback requests. You can refuse the international transfer of voice data by not requesting AI feedback; other learning functions remain available, but AI feedback will not. Refusing social sign-in or store processing means that sign-in or purchase method cannot be used.
5. Your choices and rights
You may request access, correction, deletion, restriction, or withdrawal of consent as provided by applicable law. Delete your account in My → Delete account, or use our account-deletion page if you cannot access the app.
6. Security
- HTTPS encrypted transmission and authentication-token protection
- Least-privilege access controls
- One-way hashing for accounts that use passwords
- Security and error-log review, and removal of account recording storage on deletion
7. Children
talkstep is not directed to children under 14. If we learn that information from a child under 14 was collected without required parental consent, we will verify and delete it promptly.
8. Contact
Privacy contact · talkstep Operations
Email: info@rowanzone.co.kr
9. Changes
We will post changes required by law or the Service before their effective date. Material changes will be announced through the app or this page with reasonable notice.